Refunds

Refund and Exchange Policy

At Vulo, we strive to provide the best customer experience possible. We want to inform you about our refund and exchange policies to ensure clarity and transparency. 

                All Sales Final: We regret to inform you that we do not offer refunds on any purchases. However, we do offer customers the option to select a product of equal value as a replacement. If the chosen product has a higher value than the original purchase, the customer will be required to pay the price difference.

  • Eligibility: Exchanges are valid within 15 days from the date of receipt. The item must be unused and in its original condition to be eligible for an exchange.

  • Exchange Process: To initiate an exchange, please email us at vulodesigns@gmail.com. Once we confirm the validity of your exchange request, you will receive the address to ship the item.

  1. Exchange Shipping Costs: Customers are responsible for covering all shipping costs associated with exchanges, including those resulting from ordering errors such as selecting the wrong color.

If you have any further questions or concerns regarding our refund and exchange policies, please do not hesitate to contact us at vulodesigns@gmail.com. We value your understanding and cooperation.